SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pandorasclozet (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pandorasclozet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Super 27.05 ordered a 11.06 came super uncle
I ordered some for testing, i liked it, i ordered more, but it's a pity-the package did not reach. Filed for dispute the store returned the money
All ok
Size l well approached the rr 42, i do not like when drunk! The only negative that on top and sides bends the fabric-twisted! But for such money is nothing
Perfect as the photos show and has arrived super fast
17 days to ukraine) all the information, i will describe the reviews, i am pre-satisfied)
Fast delivery, chose L for my hips 92 cm.
15 days to arrive, when trying it on, it began to bend, my hip 111 cm. If he's got less, he'll probably fit you better and don't get off.
Good for a size S see M take L its small size
Very nice briefs. Material is good. I washed them already and they didn't colour the water. I reccomend the product and the store. standard aliexpress shipment (about 1.5 month)
Satisfied
I order again, i like it very much, i ordered several colors, some unfortunately came with a marriage
Super. The first such wore three years. I hope these will justify themselves) Delivery fast, no smell, colors bright
Nice quality nice to wear I recommend the store and I will buy again, thank you
The store quickly sent the order, in belarus came in less than a month. Fully corresponds to the description. the quality is excellent, gusset cotton on the hips 94 cm took the size l. ideally approached. I will order in a different color. I recommend the seller and the goods.
Comfortable, at 46r came up, ordered in other colors.
Cool briefs
Really liked)) on the volume of the hips 95 xl even too big. But still satisfied)) very pleasant to the touch fabric, the color is saturated, it sits well. Landing is not low. Thank you store! Item put in mailbox
Such as in the photo, comfortable and soft. I order not the first time the quality is normal for such a price. On the volume of the hips 98 i order xl and l but. I don't like something back to back
Comfortable. soft thanks.