SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pandorasclozet (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pandorasclozet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The store sent quickly, all the time wrote the location of the parcel, i did not even follow.
I was not satisfied with the quality of tailoring, the store returned part of the amount
The bag is soft. Super! A little less than i thought. But still cool!
My purse is here. Many thanks to the store. Came on time. Packed in two packages and a bag, inside the package with air. Sewn very neatly, the seams are even, there are no threads sticking out, the handles are sealed with film. Вобщем find fault некчему. The lining is dense. There is a slight smell. I think it's the skin. Lightning all open-close well. The size is what you need, and not bulky and not small. Thank You
I came to moscow for 10 days. came very elegantly packed: inside a blown bag, lay in a canvas bag (red). good, blue color is dark, saturated. size: the bag fits the tablet. there is a long strap, adjustable. inside there is a large compartment with a zipper, a pocket with a zipper and two small ones, outside-a pocket with a zipper. the store is clever. thank You
Excellent quality leather bag! Factory production. Accessories, interior trim, seams-all at a high level! I expected the worst... The color is slightly darker than the store's photo. Small in volume, but very roomy. Two compartments are divided into a third compartment in the middle in the form of a pocket with a zipper. Inside in both compartments, too, there are pockets. Comfortable long strap, adjustable in length. Can be worn both over the shoulder and over the head. Dimensions of the bag 30 cm width, 21 cm height, 9 cm depth .. Inside was an air cushion, the handbag was packed in a canvas shopping bag, and two more bags on top. Everything came in whole and unharmed.
Good bag. track Tracked. store sociable. quality is excellent.
Having managed the beautiful, in anticipation did not deceive! The bag went to st. petersburg for 2 weeks, a good store, everything arranged! Buy, will not regret
The bag is just class, really liked, thanks to the store
Bag as in the description, there are no creases, the color is beautiful. The photo does not convey it very much. Inside is an inflated package, to preserve the shape. It came in 12 days. Highly recommend